We take the security of your account information seriously. Our website employs industry-standard encryption protocols to safeguard your personal and payment details. Additionally, we regularly monitor our systems for any suspicious activity to ensure your data remains protected.  

Yes, you can easily update your account information, such as your email address, shipping address, and password, by logging in to your account and accessing the "My Account" section. Make sure to save the changes for them to take effect.

While you can browse our collections without an account, creating one enables you to track your orders, save your favourite items for later, and enjoy a smoother checkout process with stored information for future purchases.

Simply click on the "Sign Up" button located at the top right corner of our website. Follow the prompts to enter your email address and create a password, or sign up using your social media accounts for a quicker process.  

Once payment is completed, you can cancel your order, but modifications to the order are not possible. We recommend placing a new order if you wish to make changes. For assistance, please contact our customer support team.  

If your payment is declined, please Double-check your payment details and billing information and Try using a different payment method. If the issue persists, contact your bank or our customer support for assistance.

Absolutely. We prioritize the security of our customers' personal and payment information. Our website uses encrypted connections (SSL) to ensure that all transactions are secure and your data remains protected. 

We accept a variety of secure payment options.  

If your order hasn't arrived within the estimated delivery time, please contact our customer support team for further assistance. 

Unfortunately, once an order is placed and the payment is processed, we cannot change the shipping address. If you realize there’s an error, please contact our customer service team immediately, and we will do our best to assist you before the order is dispatched.

Delivery times depend on your location and the shipping method chosen. Typically, orders are delivered within 3-7 business days after being dispatched. Nevertheless, we cannot guarantee delivery times due to weather delays or public holidays.

Enjoy free shipping on all orders, regardless of your location or chosen delivery method. Simply proceed to checkout, and your order will be shipped at no additional cost